Syncron CSX Platform

Elevate Your Service Lifecycle Management Game: Syncron CSX Cloud – The Ultimate AI-Driven Connect Service Platform for Aftermarket Triumph

As the new service economy progresses, ensuring your Service Lifecycle Management (SLM) strategy keeps pace is paramount. Syncron’s CSX Cloud, a premier AI- and ML-driven platform, transforms how manufacturers and service organizations approach SLM. Our platform integrates pivotal aspects of Aftermarket Sales and Service Lifecycle Management, offering AI/ML-powered solutions that enhance and optimize parts planning, parts and contract pricing, warranty management and service execution.

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How Syncron’s CSX Cloud can transform your Service Lifecycle Management

Syncron CSX Cloud Solution diagram

Manage all your aftermarket sales and service lifecycles seamlessly with our CSX Platform. We offer integrated solutions, unified data, advanced predictive analytics, streamlined automation, and a simple, user-friendly experience to swiftly elevate your business operations. Our solutions are enriched with Artificial Intelligence and Machine Learning, enhancing insight into your entire service ecosystem.

With our smart solutions and composable architecture, we ensure ongoing business optimization. Benefit from fresh business insights, streamlined configurable workflows, and top-tier security standards across customer, dealer, distributor, OEM, and supplier landscapes.

Aftermarket Sales and Service Lifecycle

With our CSX Platform, we’ll empower and enable your business to:

Achieve greater predictability and increased visibility to drive decision-making

Ensure higher and better quality revenue and reduced operational costs

Become more cohesive and connected across your entire service value chain

Meet sustainability and Net Zero targets through reuse and recycling of parts

Gain complete command and control across key service lifecycle processes

Drive customer loyalty through faster, more responsive and consistent service delivery

man working in warehouse with inventory

Syncron CSX Cloud

We can help solve your service lifecycle business challenges

Streamline parts inventory management

Optimize service parts inventory to ensure parts are at the right place at the right time, helping dealers and distributors to enhance service experiences with more immediate availability.

Supply Chain Overview

Learn about our parts planning solution

Develop intelligent aftermarket pricing strategies

Accelerate your speed to market, competitively price parts and service contracts, and optimize strategies to maximize revenue potential while increasing margins, reducing risk and exceeding customer expectations.

Go to Market Overview

Learn about our service go to market solutions

Digitize service management operations

Connect and simplify service execution, streamline warranty processes, and increase uptime to enable increased operational resilience and continuity making the right information required during repair time available.

Fulfillment Overview

Learn about our service fulfillment solutions

Dedicated to making the world a better serviced place

We’re perfectly placed to support your service lifecycle management transformation because we are experts in and totally focused on enhancing aftermarket capabilities in complex industries such as yours. This includes a unique level of passion and precision in creating the world’s leading cloud-based Aftermarket Sales and Service Platform.

We built this platform to help you find continual synergies throughout your equipment lifecycles, helping you become more connected, cohesive and agile as a business.

We’re obsessed with customer-centric delivery and driving innovation at every level of business to find new ways of delivering on your ever-evolving requirements. This will make your world easier, now and in the future.

Better Serviced Place

Customer Story

There has been a significant drive by Terex in the last five years to drive excellence in the parts and service business.

Paul Kearney • Vice President, Parts & Services, Materials Processing • Terex Corporation
Construction & Mining

Terex adopts a streamlined approach to inventory management with Syncron

Products Used
  • Parts Planning
  • Price
  • Service Go to Market
  • Service Supply Chain
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Since we’ve implemented the system, we’ve seen very beneficial business results. Within the first year, we managed to hit the target for the year by October. And we overachieved in total by about 26% within that first year.

James Henderson • Head of Pricing, Global Aftersales • Al-Futtaim
Automotive

Al-Futtaim improves customer retention and bottom-line results using Syncron Solutions

Products Used
  • Parts Planning
  • Price
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Achieve breakthrough moments

Want to learn why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you within one business day.

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